Shipping/Returns

SHIPPING

All items are shipped within 2–3 business days after purchase.

Once your order has been shipped, you will receive a tracking number using the email address or contact information provided at checkout.

Please ensure that all order information, including your delivery address, email address, and contact details, is accurate before placing your order. Once an order has been placed, we are unable to make changes or cancellations.

PRE-ORDERS & BACK-ORDERS

Items listed as “Pre-order” or “Back-order” may have a longer processing and shipping time. Where applicable, the estimated processing or shipping timeframe will be clearly indicated on the product page, including near the “Add to Cart” button.

If your order contains a Pre-order or Back-order item, the order will be shipped together once all items are available.

If you would prefer to receive your in-stock items as soon as possible, please place a separate order for those items.

SHIPPING DELAYS

While we endeavour to ship and deliver orders within the stated timeframes, Anchiel is not responsible for delays caused by shipping carriers, customs clearance, weather, public holidays, incorrect or incomplete delivery information, or other circumstances outside of our control.

Shipping and delivery timeframes are estimates and are not guaranteed.

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. Anchiel cannot guarantee delivery dates or be held responsible for delays caused by the carrier or customs authorities.

CUSTOMS, DUTIES & IMPORT FEES

For international orders, the destination country may impose customs duties, import taxes, brokerage fees, or other charges.

Anchiel has no control over customs duties, taxes, or fees imposed by foreign countries and is not responsible for any additional charges associated with international shipments.

Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout or during a specific promotion.

Customers are responsible for complying with any applicable import requirements in their destination country.

REFUSED DELIVERIES

If a delivery is refused by the customer or cannot be delivered because the customer fails to accept or collect the package, the shipment may be returned to Anchiel.

In the event of a refused or unclaimed delivery, the following costs will be deducted from any refund or store credit due:

  • The original shipping cost;

  • The return shipping cost charged to Anchiel; and

  • A 30% restocking fee.

DELIVERED, LOST OR STOLEN PACKAGES

If our shipping system or the applicable carrier tracking information shows that your package has been delivered and/or signed for, Anchiel will not be held responsible for a package that is subsequently reported as lost, stolen, misplaced, or missing.

Customers are responsible for ensuring that packages can be safely received at the delivery address provided at checkout.

SHIPPING INSURANCE

Where optional shipping insurance or shipping protection is offered at checkout, customers have the option to purchase coverage for their shipment.

By declining the optional shipping insurance or shipping protection, you expressly release Anchiel from liability for loss in transit, theft, loss after delivery, or courier damage occurring during the shipment or upon delivery, to the fullest extent permitted by applicable law.

If you decline shipping insurance, Anchiel will not be responsible for claims relating to loss, theft, or courier damage that could otherwise have been covered by the optional shipping insurance or protection.

Any shipping insurance or protection purchased at checkout is subject to the terms and conditions of the applicable insurance or protection provider.

RETURNS

We want you to love whatever you receive from Anchiel. If you are not completely satisfied with your purchase, we are happy to process a refund in the form of store credit only for eligible products returned within 5 days of delivery.

To qualify for store credit, returned products must:

  • Be returned within 5 days of delivery;

  • Be in their original packaging;

  • Have all original tags and labels attached;

  • Be unused, unworn, and in clean condition; and

  • Be in a reusable and resalable condition.

Products returned damaged, worn, altered, washed, stained, or otherwise not in their original purchase condition may not be eligible for store credit.

SHIPPING COSTS

Original shipping costs are non-refundable.

Customers are responsible for all return shipping costs and applicable taxes or duties associated with returning an item.

Anchiel is not responsible for any costs incurred by the customer when returning an item unless otherwise required by applicable law.

RETURN SHIPPING

Customers are responsible for ensuring that returned packages are securely packaged and sent to Anchiel using a reliable, trackable shipping service.

Anchiel will not be held responsible for packages that are lost, stolen, or damaged while being returned to us.

We strongly recommend keeping your return tracking information until your return has been received and processed.

STORE CREDIT

Store credit will only be issued once the returned item has been received and inspected by Anchiel.

Approved store credit will be issued after the return has been processed.

RESTOCKING FEE

A mandatory $9.99 restocking fee is applied to each returned item and will be deducted from the store credit issued.

NON-RETURNABLE ITEMS

Certain items may be excluded from returns and will be identified as such on the applicable product page or at checkout.

Items identified as final sale, non-returnable, personalised, or otherwise excluded from returns are not eligible for store credit unless otherwise required by applicable law.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us at anchielofficial@gmail.com as soon as possible after delivery.

Please include your order number and photographs showing the issue so that we can review the matter and determine the appropriate resolution.

RETURN REQUESTS

To request a return or ask a question regarding return shipping, please contact: anchielofficial@gmail.com

Please include your order number and the item(s) you would like to return.

Do not send an item back until you have received return instructions from Anchiel.

All returns remain subject to these Terms and any applicable rights and remedies that cannot legally be excluded.