Refunds
REFUNDS & RETURNS
We want you to love whatever you receive from Anchiel. If you are not completely satisfied with your purchase, we are happy to offer store credit only for eligible items returned within 5 days of delivery.
RETURN CONDITIONS
To be eligible for store credit, returned items must:
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Be returned within 5 days of delivery.
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Be in their original packaging.
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Have all original tags and labels attached.
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Be unused and in reusable and resalable condition.
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Be in the same condition in which they were purchased.
Items returned damaged, worn, altered, or without their original tags, labels, or packaging may not be eligible for store credit.
STORE CREDIT
All approved refunds are issued in the form of store credit only. Store credit will not be refunded to the original payment method.
Store credit does not expire and may be used toward a future purchase from Anchiel.
Store credit will be issued once your return has been received and processed by our team.
SHIPPING & RETURN COSTS
Original shipping costs are non-refundable.
Customers are responsible for all return shipping costs and applicable taxes or duties associated with returning an item.
Anchiel is not responsible for any package that is lost, stolen, or damaged while being returned to us. We recommend using a tracked shipping service and retaining your tracking information until your return has been received and processed.
RESTOCKING FEE
A mandatory $9.99 restocking fee applies to every returned item.
The restocking fee will be deducted from the store credit issued for the approved return.
RETURN REQUESTS
To request a return, please contact anchielofficial@gmail.com within 5 days of delivery.
Please include your order number and the item(s) you wish to return. Do not send your return until you have received return instructions from Anchiel.
